Privacy Policy

1.0 What We Collect

1.1 Personal Information

Personal Information is information that can be used to identify you as an individual, either alone or taken with other information we collect. Over the course of providing you the services, we may ask for:

• contact information such as your name, phone number and email address;
• employment information such as your company name, your title, and other company details including address and phone number;
• financial information such as your billing information; and
• location information including your address, IP address, and location data.

We collect this information in order to provide our services to you, generally directly from you. We may request information specifically, or we may collect it through your engagement with certain aspects of our services. We do not sell or otherwise dispose of your data.

1.2 Customer Information

Through the regular use of our services, users often input information about their own customers. We do not use this information for any purpose except to store it on behalf of our users. We treat this information as highly confidential and it is entitled to our highest available levels of protection. This information often includes information that would identify the customer individually, such as:

• the customer’s address;
• the customer’s phone number, email address, or other ways to contact them;
• the customer’s name, and
• photographs of the customer’s property.

1.3 Nonpersonal information

Nonpersonal information is information that cannot be used to identify you as an individual, either because it is insufficient to identify you without being combined with other collected data, or because it has been aggregated and anonymized so that it cannot be used to identify you. We collect certain nonpersonal information to automatically improve our services. This may include your browser type, your click information, and other information we can use for analytics.

2.0 What We Do With Your Information

2.1 Use of Personal Information

We do not sell your personal information. We only use it for our own legitimate business purposes, including certain marketing activities. Our uses include:

• providing you with products and services;
• providing you with information about our products and services;
• managing and improving our products, services, quality control, administration, communication, and internal processes;
• personalizing and customizing your experience with us;
• verifying your identity;
• granting you access to your account with us;
• investigating any inquiries or complaints submitted by or about you in or in compliance with regulatory or legal obligations;
• to protect us, our business partners, or our users and enforce our Terms of Use; and
• to maintain the security of our products.

We will only retain personal information for as long as is necessary to provide you with a service.

2.2 Sharing Personal Information

We will not share your personal information with third parties, except where required by law or to protect our own rights. We may, however, disclose anonymized and aggregated versions of this information for business, marketing, or public relations purposes. If we share any information, we seek assurances that these contractors agree to protect the privacy of your personally identifiable information and not disclose your personally identifiable information for any purpose other than providing us with the products or services for which we contracted or as required by law.

We may also share your personal information with law enforcement if we believe we are required to do so in order to comply with applicable laws. We may disclose personal information in special circumstances when we have reasons to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Use, to detect fraud, or to protect the safety and/or security of our users, the SnapWIP services, or the general public.

We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

2.3 Feedback

You may be asked to provide feedback (as defined in the Terms of Use) related to our services. Provision of feedback is optional. If you choose to provide feedback, we may use your feedback in the form of a written testimonial posted online. We will not attribute such feedback directly to you without your permission.

3.0 Business Transfers

If we or our assets are acquired, or in the event that we go out of business or enter bankruptcy, we would include our user information among our assets transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

4.0 Security

We take security seriously and do what we can within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee the absolute security of your data.

5.0 Changes to the Privacy Policy

At our discretion, we may change this policy from time to time. Any changes will be reflected here, so we encourage you to visit this page regularly. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

6.0 Contact Us

We respect your privacy and we believe in your right to know what companies are collecting about you and why. If you have any further questions, please contact us at support@snapwip.com.